OBJECTIVE

Independent. Self-Motivated. Mature, Team Player.

Decisive, results-focused individual with more than twenty years experience in project workflow (prepress/web) management, B2B/Consumer sales support and customer service. Driven to new challenges by desire to succeed in all endeavors.

 

CORE COMPETENCIES

Goal-Oriented. Creative. Proactive.

  • Experienced project manager with more than twenty years’ experience in project workflow (prepress/web) capitalizing on staff competencies.
  • Analytical, creative problem-solver, detail-oriented with strong organizational skills.
  • Skilled at identifying and automating redundant workflows and identifying training needs.
  • Able to motivate and direct others in a supportive, collaborative manner.
  • Easily establish cordial, effective, working relationships with individuals at all levels to facilitate communication and problem solving.
  • High level of professionalism – well organized.
  • Excellent communication skills; clear and concise.
SOFTWARE PROFICIENCY

Fluent in all industry-standard software – OSX & Windows.

  • Adobe Creative Suite (CS-CC): Photoshop, InDesign, Illustrator, Dreamweaver
  • Microsoft Office Suite: Word, Excel, PowerPoint
  • Apple: Pages, Numbers, Keynote
  • FileMaker: (client and server (all versions) including PHP/web integration
  • PHP/MySQL
TECHNICAL PROFICIENCY

Equally Proficient: Design and Code

  • Proficient in industry standard software on OSX, Windows and UNIX environments.
  • CMS: WordPress, Drupal–content, design, theming (CSS, HTML, XHTML, HTML5, AJAX, JS).
INTERNET / NETWORK TECHNOLOGIES

LAN/WAN Workgroups. Protocols. Cross-Platform Support.

  • Internet technologies: domain registration, server setup (LINUX shared & dedicated hosting), email (including marketing) and other related technologies.
  • Networking: domains, servers, email (WAN / LAN / WIFI), workgroups (TCP/IP and DNS)
  • Email campaign management: custom campaign design, management and distribution and analytics.
  • Troubleshooting & support.
EXPERIENCE

Twenty-five years experience
in technical resource management: print, web, project and database design.

 

OWNER / PRESIDENT

INFORMATION DESIGN GROUP, INC.
DBA OneStop Graphics
POB 2495, Austin TX 78630
2000–2017

Customer Service: As point of contact on all projects, managed customer interactions throughout sales, close, production and project management cycles including customer retention. Project Management: Worked closely with clients, sub-contractors and vendors to maximize resources and develop web and print projects from concept to completion for clients in hi-tech, health care, legal, marketing and professional services sectors Finance: As a small business owner, I managed all financial aspects of a Texas S-corporation including AR/AP, required tax filings, payroll (W2/I9), and other business reporting and tax requirements.  
Notable Clients
APPLE (Austin); HOLT, REINHART & WINSTON; DMG WORLD MEDIA; BUFFALO TECHNOLOGY; TEXAS CHEMICAL COUNCIL; AUSTIN SYMPHONY ORCHESTRA; CHORUS AUSTIN; XEROX; LAW FIRMS (Austin, San Francisco)  

DOCUMENT SPECIALIST / IT SUPPORT

Ginny’s Printing, Inc.
8410-B Tuscany Way, Austin, TX 78754 |  (512) 454-6874
2004—2005

IT Manager: Audited and implemented software license compliance supporting staff of over 100 in cross-platform (Mac / PC) environment. Administered network services including OSX Server and Windows Server 2000/3, RAID, Network backup and project archival, DNS, FTP, Mail, web, and hosted application support. Document Specialist: Customer service and publication support for hi-volume ($100K) education client (University of Texas School of Law). Account Coordinator: Worked closely with sales and production on a variety of print collateral for diverse customer base (small businesses to Fortune-500 companies).  
  • Worked closely with marketing director and print production manager to oversee evolving brand in print, web, and emerging media.
  • Point of contact in resolving production (prepress) vendor issues.
  • Assessed and implemented new technologies where appropriate and cost-effective to a broad user base via group and one-on-one training.
  • Liaised marketing and corporate IT departments in resolving support issues in cross-platform (OSX/Windows) environment for 100 users (internal and remote).
  • Developed custom web application (project tracking system) using FileMaker Pro® for all project and document workflow through the marketing department to manage project priorities and allocate staff resources.
  • Initiated and managed production technology transition for the art department from PC to Mac platform ($200K project). Researched and proposed budget, specifications, purchase orders, network integration, staff training and support over a one-year transition period.
 
Technical, end-user customer service support for the Apple Assistance Center (Hi-End Publishing Group). Support required an intuitive sense of customers understanding, defining the issue(s) and implementing fault-isolation skills to resolve customer issues quickly utilizing diverse technical knowledge, research and customer service skills.  
EDUCATION

University of Texas at Austin — Major: Psychology Minor: Business 1984—1988

Selected by undergraduate research biopsychology program
(GPA) to participate in formal research studies in learning theory.
Co-authored research proposals for funding consideration.

Competencies
Filemaker
Client and Server (all versions) including PHP/web integration
CMS
WordPress, Drupal — content, design and theming